General terms and conditions of sale

Company identification

Company : EURL CHARERAS

Capital 15 000.00€

Head office:

CAMPING LAS PATRASSES ****
Las Patrasses
24540 VERGT DE BIRON
06 77 84 38 52

@ :campinglaspatrasses@gmail.com

N°SIRET 451 323 224 00027
N° TVA FR 34 451 323 224

Code NAF : 5530 Z

Prefectural decree number: C24-040922-001

Article 1 – Scope of the general terms and conditions of sale

The present general terms and conditions of sale govern all sales of holidays made on the website www.camping-laspatrasses.com. They form an integral part of any contract concluded between the campsite and its customers.

Each client acknowledges having read these general terms and conditions of sale prior to booking a holiday, for themselves and any person participating in the holiday.
In accordance with the law in force, the present general terms and conditions of sale are made available to all customers for information purposes prior to the conclusion of any contract for the sale of holidays. They can also be obtained on written request to the establishment’s head office.

Article 2 – Booking conditions

2.1 Prices and payment

The price of the stay is indicated in euros, including VAT. The customer’s attention is drawn to the fact that the price does not include the tourist tax (to be seen according to the country), the cleaning option.

For camping pitch bookings: All pitches are nominative and cannot be transferred or sublet. The pitch only becomes effective with our agreement and after reception of the total amount of the stay and the booking fees.

For rental reservations: All rentals are nominative and cannot be transferred or sub-let. The rental becomes effective only with our agreement and after reception of the total amount of the stay and the reservation fees.

The balance of your stay must be paid one month before your arrival.

On arrival, you will be asked to provide a certificate of comprehensive home insurance and civil liability.

If you have a hybrid or electric car, please inform the reception desk on the day of your arrival. A supplement of 5.00€ per night will be asked. Any person who does not declare the recharging of his electric or hybrid vehicle on the day of his arrival will be obliged to pay the amount of 5.00€/night with a coef x 2.

Minors must be accompanied and are under the responsibility of their parents or legal guardians within the campsite. The campsite Las Patrasses will not be held responsible for any inconvenience caused by minors in the campsite in the absence of their parents or legal guardians. The campsite LAS PATRASSES reserves the right to refuse a family or a group with a number of people greater than the capacity of the accommodation or pitch.

The swimming pool area is not supervised. The swimming pool is open from 10am to 10pm and exceptionally on Wednesdays until midnight. The slides are open from 15:00 to 20:00.

The campsite reserves the right to exclude from the pool area all children aged 10 and under if they are not accompanied by their parents or under the responsibility of an adult (persons over 18 years old). All persons who do not respect the hygiene and safety regulations will be banned from the pool.

Swimming shorts, pants, Bermuda shorts, thongs and burkini are strictly forbidden in the pool. Only swimming costumes and boxer shorts are allowed. Any person who does not respect the hygiene and safety regulations will be banned from the pool.

2.2 Change of reservation

No discounts or refunds will be made for late arrivals or early departures.

2.3 Cancellation

Any reservation not paid in accordance with the general conditions of sale will be cancelled.

For cancellations received more than 30 days before the start of the stay, 0% of the deposit will be refunded.

For cancellations received less than 30 days before the start of the stay 0% of the deposit and the balance of the reservation will be refunded (see chapter 2.5)

Cancellation by LAS PATRASSES : if LAS PATRASSES cancels your reservation, except in case of force majeure, the stay will be refunded. In no case will this cancellation give rise to any payment of damages.

2.4 Withdrawal

The legal provisions relating to the right of withdrawal in the case of distance selling as set out in the Consumer Code do not apply to tourist services (article L.221-28 of the Consumer Code).

Thus, for any order of a stay with the campsite, the customer does not benefit from any right of withdrawal.

2.5 Cancellation insurance

We advise you to take out cancellation insurance of your choice. This contract offers you a cancellation guarantee which allows you to obtain reimbursement of the sums paid in the event of cancellation of your stay or early departure under certain conditions (illness, accident, etc.).

Article 3 – Course of the stay

3.1 Aankomst en vertrek

For rentals and campsites: arrivals are from 16:00, departures are before 11:00, during the summer period for rentals arrivals and departures are on Saturday, Sunday and Wednesday.

3.2 Deposit

A deposit (credit card print) of 300.00€ per accommodation will be requested on the day of your arrival. It will be refunded on the day of your departure, during the opening hours of the cash desk, after an inventory of fixtures. The cost of any damage will be added to the price of the stay, as well as the cost of cleaning if you do not leave the accommodation in a perfectly clean state. If you are unable to attend the inspection, the deposit (credit card) will be returned to you by post or, if you so request, by text message.

In case the accommodation has not been cleaned before your departure, a cleaning fee of 80.00€ TTC minimum will be requested.

3.3 Departure

Any return of the key or release of the pitch after 11am will result in the invoicing of an additional night. Any extension of the stay must be made at least 24 hours before the planned departure date.

3.4 Animals

Animals are not allowed inside the accommodation.
Animals are allowed on the bare pitches (tent, camper van, caravan).

The vaccination booklet must be up to date, animals must be kept on a leash at all times, noise pollution that may disturb other campers will not be tolerated. If necessary, the campsite Las Patrasses could ask the owners to leave without reimbursement of the stay. The owner must ensure the cleanliness of the site (collection of faeces ….).

3.5 During your stay

Our campers are responsible for their personal belongings (sun cream, bicycle, games…), the responsibility of the campsite LAS PATRASSES declines any responsibility and could not be engaged in case of theft, loss… of your personal effects.

3.6 Rules of Procedure

As required by law, you must adhere to our internal regulations, which have been deposited with the prefecture, displayed at our reception and a copy of which will be given to you on request.

3.7 Image rights

During your stay, you may be photographed or filmed for the commercial use of our website, our commercial brochure, etc. If you object, you can inform us in writing at reception.   

Article 4 – Liability

The campsite declines all responsibility for damage to the camper-caravanner’s equipment caused by the camper-caravanner; insurance for your equipment in terms of civil liability is compulsory (FFCC, ANWB, ADAC…).